Music On Hold - How To Create Music On Hold

Music on hold (MoH) is recorded music that callers listen to while waiting on hold. It is used to avoid silence on the line and is used in several places of the system: when a call is on hold and when...

Network Ports Settings For VoIP

The ports page allows you to control which networking resources the system will utilize when communicating with the outside IP world. When specifying ports, list the ports that you may bind to, either...

Commenting and Moving a Voicemail from one extension's inbox to other

Commenting and Moving a Voicemail from one extension's inbox to other * Listen to your voicemail on Ext. A, press #6 (it will then

Auto Attendants

Extensions

Vodia Extension Tutorial

Admin SIP and Audio (RTP) Settings

SIP Settings

Call Queues

A call queue (formally known as Agent Group), also known as automatic call distribution (ACD), is an account that routes incoming calls to a specific group of agents. Before connecting to an agent, ca...

Voicemail

Voicemail Following is a brief overview of what users can do with their voi

WebRTC Trunks

What it does When using WebRTC with the Vodia PBX, you can put a talk bu

Conference Rooms

Conference rooms are used to mix audio of multiple parties into a conference call. The conference is hosted on the PBX, for the participants the call appears as regular call into an account of the sys...

Hunt Groups

A hunt group is a set of extension numbers that are embedded inside a single virtual extension. Incoming calls are rotated through the pool of extensions until someone answers and the caller is connec...

IVR Nodes

An IVR node can be configured for complex tasks so that callers can for example enter account numbers and pay bills through an external application server

Paging Groups

Advanced IP phone systems allow offices to have a fully functioning paging system without using a standalone system. Users can page other users by dialing the paging account and speaking into the phon...

Call Park - Park Orbit

A park orbit is like a parking lot. It provides a holding place where calls can be parked while the callee is being located. Once a call has been parked on a park orbit, it can be retrieved by other u...